Promotes business transparency
Promotes business transparency
Promotes business transparency
Promotes business transparency
Robust, simple and elegant billing and membership management
Robust, simple and elegant billing and membership management
Robust, simple and elegant billing and membership management
Industry
Fitness and Health Services
Fitness and Health Services
Fitness and Health Services
Headquarters
El Segundo, CA
El Segundo, CA
El Segundo, CA
Size
+70 People
+70 People
+70 People
Switched
2022
2022
2022
Challenge
We wanted our CSMs to have great personal relationships with clients, and scalable playbooks to hit targets. Working mostly with smaller businesses via monthly subscriptions, the churn rules are different — it’s more of a numbers game.
“Planhat has really helped the onboarding team know when to activate certain steps, and which emails to send. For example, Planhat's automated alerts help us notice depreciating NRR and act in a timely manner”
Gavin Danfelt Martin
Director of Customer Success,
PushPress
“Planhat has really helped the onboarding team know when to activate certain steps, and which emails to send. For example, Planhat's automated alerts help us notice depreciating NRR and act in a timely manner”
Gavin Danfelt Martin
Director of Customer Success,
PushPress
“Planhat has really helped the onboarding team know when to activate certain steps, and which emails to send. For example, Planhat's automated alerts help us notice depreciating NRR and act in a timely manner”
Gavin Danfelt Martin
Director of Customer Success,
PushPress
Solution
Planhat has helped the onboarding team know when to activate steps and which emails to send. For example, Planhat’s automated alerts help us notice depreciating NRR and act timely. This data-driven automation has been especially valuable during new product launches, allowing us to be proactive and avoid loss of traction with customers.
Impact
Planhat has encouraged us to become more data-driven, improving our overall proactiveness and business transparency. Also, Planhat has enabled more departments to leverage our existing data, which has been gold for internal buy-in.
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB